Refund and Returns Policy

RETURN POLICY
 
Last updated April 24, 2022
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at sales@tonebuildingsupplies.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item with Proof of Purchase, and mail your return to the following address:
 
T-One Building Supplies
Attn: Returns
RMA #
170
10th Road, Kew
Johannesburg, Gauteng 2014
South Africa
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS
 
The following items cannot be returned or exchanged:
 
     ●     Used Building Sand, Used Cement
 
 
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
 
Please Note
 
     ●     Sale items are FINAL SALE and cannot be returned.
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
 
+27735002989
sales@tonebuildingsupplies.com
This return policy was created using Termly’s Return and Refund Policy Generator.